General Privacy Information
At Pet Device, respecting your privacy and protecting your data is a core priority. This policy describes the types of information we collect, how it is used, and your choices regarding our use of your data.
Key Definitions
We define key terms to help you understand our privacy practices related to the Pet Device service.
Data Collection
We collect information that helps us deliver, improve, and personalize your experience with Pet Device products and services.
Data You Provide
Information you actively submit to us when using Pet Device services includes:
- Account registration details such as your name and contact information
- Pet profile information including breed, age, and health conditions
- Preferences and settings configured within the pet care devices or app
- Customer support inquiries and feedback
- Payment and billing information for purchases
- Consent and communication preferences you select
Automatically Collected Data
Our technology automatically gathers data to ensure the proper functioning and enhancement of Pet Device offerings:
- Device usage metrics such as frequency and duration of activity
- Location data utilized for features like pet tracking within permitted settings
- Log information capturing system events and errors
- Interaction details with notifications and app features
- IP address and browser type for security monitoring
- Performance data important for optimizing device responsiveness
Third-Party Data Sharing
Certain information may be shared with trusted partners to facilitate service delivery:
- Payment processors managing billing transactions
- Cloud service providers hosting device software and data
- Authorized analytics vendors analyzing service performance
Purposes of Data Use
Collected information supports key objectives essential to your experience with Pet Device:
- Provision and maintenance of AI pet care devices
- User account management and personalization
- Enhancement of product features based on user feedback and data
- Customer support and communication regarding services
- Compliance with legal and regulatory obligations
- Protection against fraud and unauthorized access
- Marketing informed by your preferences and app usage
- Research and development to innovate pet care technology
Legal Basis for Processing
We rely on established legal grounds to process your data, ensuring compliance with Canadian laws:
- Your consent when explicitly granted
- Performance of a contract relating to Pet Device services
- Compliance with applicable legal requirements
- Legitimate interests aligned with delivering and improving our products responsibly
General Data Protection Regulation (GDPR)
For users subject to GDPR, we respect your rights under this regulation includes:
- Right to access your personal data held by us
- Right to rectify inaccuracies in your data
- Right to erase personal data under certain conditions
- Right to restrict or object to processing in specific scenarios
- Right to data portability where applicable
- Right to withdraw consent at any time without affecting prior lawful processing
Cookies and Tracking Technologies
Pet Device uses cookies to enhance usability and understand user interactions with our website and devices.
Cookies vary from essential session cookies to analytics and marketing cookies that help us tailor content.
We employ categories such as strictly necessary, performance, functional, and targeting cookies on our platform.
Users may adjust browser settings to control cookie usage or opt out of non-essential cookies via our preferences panel.
Learn more about our cookie practices in our detailed cookie policy.
Data Sharing and Disclosure
Your information is shared only with entities necessary for delivering our services and protecting user safety.
- Service providers supporting device operation and maintenance
- Legal authorities if required by law or to protect rights
- Partners facilitating marketing campaigns with your consent
- Third parties in corporate transactions such as mergers or sales with user data protected
- Security vendors monitoring and preventing abuse
- Research collaborators respecting confidentiality and privacy
International Data Transfers
Pet Device may process data across borders, including servers located outside Canada, with appropriate safeguards in place.
We apply measures such as standard contractual clauses and data protection agreements to ensure security and privacy compliance internationally.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined or comply with legal obligations.
Account information is kept active during account use and securely deleted upon closure after a reasonable period for user support.
Communications including support inquiries and feedback are retained to maintain service quality and resolve concerns.
System logs are generally stored temporarily for monitoring and troubleshooting before secure removal.
Users may request deletion of data, which we process in compliance with applicable laws and business needs.
Security Measures
Pet Device implements rigorous technological and organizational safeguards to protect your data against unauthorized access and loss.
- Encryption of data transfers and stored information
- Regular security audits and vulnerability assessments
- Access controls limiting data handling to authorized personnel only
Your Rights
You have several rights regarding your personal data that you can exercise by contacting us:
- Access your data and receive information on processing
- Request corrections to inaccurate or incomplete data
- Request data deletion where applicable
- Object to or restrict processing under certain conditions
- Withdraw consent at any time for processing relying on consent
- File complaints with supervisory authorities if you believe your rights are infringed
- Right to data portability, allowing you to receive your personal data in a structured, commonly used format.
- Right to object to the processing of your personal data for direct marketing purposes at any time.
Your Data Rights Requests
You can submit a request to access, rectify, erase, or restrict the use of your personal data, or to oppose its processing, by contacting us at the address provided below.
We aim to respond to all data rights requests within 30 days of receipt, in accordance with applicable privacy regulations.
Marketing Communications
We may send you information about our products and services that may interest you. You can opt out of receiving these communications at any time by following the unsubscribe link provided in the messages.
To stop receiving marketing emails, please click the unsubscribe link included at the bottom of each email or contact us directly.
Privacy of Children
Pet Device does not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, please contact us to request its deletion.
Third-Party Links
Our website may contain links to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies separately.
Privacy Policy Updates
We may update our privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with an updated effective date.
Contact Information
For any questions or concerns about your privacy rights or how we handle your data, please contact us at 550 Wellington Road, London ON N6C, Canada.